Terms and conditions for use of the website

The website is owned and operated by Pem E-ticaret Limited Şirketi. All names, brands, trademarks and logos on the website are the property of Pem E-ticaret Limited Şirketi or its associated companies and partners. All names, brands, trademarks and logos are protected by copyright and can only be used with permission from Pem E-ticaret Limited Şirketi.


The content of the website such as text, graphics, icons, images, videos, audio files and software are the property Pem E-ticaret Limited Şirketi or their associated companies and partners.


Downloading content from the website is only allowed for personal, non-commercial use, provided you keep the copyright intact.

You may not copy, republish or distribute content from the website for public or commercial purposes or otherwise use the copyrighted content without permission from Pem E-ticaret Limited Şirketi or their associated companies and partners, as the case may be. Pem E-ticaret Limited Şirketi makes no warranties regarding the accuracy of the information on the website. 

However, you are always welcome to contact us, if you find incorrect information on the website. Pem E-ticaret Limited Şirketi is entitled to change the content of the website at any time without preceding notice. If the website links to a third party website, Pem E-ticaret Limited Şirketi makes no warranties for the content of the third party website. These links are made for your convenience only, but it is at your own risk when you visit a third party website.


Terms and conditions for sales

The below terms and conditions apply to all deliveries from

Pem E-ticaret Limited Şirketi, Turkey. (“Pem”) 

  1. Conclusion of contracts 
    Pem reserves the right to claim that prices have been misprinted on the pemystore.nl. A final and binding agreement between you and Pem has been concluded when your order has been accepted by Pem.

Pem will send an order confirmation to you by email when the order has been accepted and the shipping is underway. The order receipt received immediately after submitting the order does not constitute an order confirmation.
You are only allowed to purchase products at pemystore.nl if you are a consumer, i.e. not a business customer.

  1. Prices and payment 
    All prices are stated inclusive of Turkish VAT and other Turkish charges. The applicable price is the one stated on pemystore.nl in respect of the relevant product on the date of placing the order.

Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order.
We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country.

You may want to contact your local customs office for further information. All orders are sent from Turkey.


When ordering products at pemystore.nl an amount may added in payment of shipping costs depending on the order value. Pem reserves the right to amend prices, fees and/or other costs stated on peystore.nl at any time e.g. due to changes in VAT-rates or other public fees and charges, increase in cost level, or as a result of the usual development in retail prices in Turkey.

  1. Delivery 
    Pem reserves the right to exclude persons from purchasing at pemystore.nl. Furthermore, Pem has no obligation to deliver items which are out of stock. Pem will usually accept the order and ship the order within 1-4 business days. Pem cooperates with DHL.
    The usual time of delivery is 4-7 business days calculated from the order date, but this will vary from country to country.

  2. Right of withdrawal
    You have a right to withdraw from the contract entered into pursuant to legislation on distance contracts.


Return Policy

When shopping at pemystore.nl, you, as an online costumer, have 30 days to return your order, starting from the day you receive it. Within the first period of 15 days, you must inform us that you want to return your order. After you have informed us, a second period of 15 days start inwhich you must return your order to pemystore.nl. This is according to the Consumer Contracts. In the event that the period expires on a holiday, Saturday, on 31 December, you may withdraw from the contract on the following weekday.

How do you withdraw from the contract?

Before expiry of the cooling-off period, you must return the items received to Pem. Withdrawal from the contract will be deemed in due time if, before expiry of the period, you have handed over the items to the postal services or other services having undertaken to be in charge of the dispatch of the items to Pem.

If you wish to retain proof that you have withdrawn from the contract in due time, you may for example keep the receipt stating that you have handed over the items to the postal services, etc., for the purpose of dispatch.

Unless otherwise agreed, you must pay the costs incidental to the return of the items (postage/freight).


Pem’s name and address where to the items must be returned:

Please return the items to: 

Pem E-ticaret Limited Şirketi.

Yenişehir Mah. Kağnıcıyolu Cad. 7000A Sitesi B3 BLOK D:5 K:6 ATAŞEHİR – İSTANBUL


You may also withdraw from the contract by not receiving the items or failing to pick up the items at the post office, etc. 


Conditions for withdrawal from the contract 
A general condition is that you can return the items in essentially the same state and volume they were in upon your receipt.If this demand is not met, a significant decrease of value of the item will happen.


  1. Notification in case of non-conformity of items 
    Any errors or defects in the item received must be claimed within reasonable time after such errors or defects were or should have been ascertained. In all cases,
    you must provide notice of any lack of conformity of purchase no later than two years from the purchase date.


  1. Liability 
    Pem is not liable for delays or for non-performance due to force majeure. For as long as a force majeure situation persists, Pem is relieved from performance of its obligations.
    Pem's liability for any and all claims, including damages is in any circumstances, except in case of unlawful intent or gross negligence, and in addition to the above, limited to an amount equal to the price of the item purchased by the customer relating to the dispute. The aforesaid monetary limitation applies irrespective of the basis hereof and includes claims based on acts of negligence, strict liability, breach of warranties, penalties, liquidated damages and/or punitive damages. Pem assumes product liability vis-a-vis consumers under applicable law without any limitations.


  1. Complaints
    If you have a complaint about an item, please contact us at hello@pemystore.com


  1. Personal information
    We process your personal information strictly for the purpose of fulfilling the order.